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GRL Help Docs
  • Introduction - Tenancy Builder 3
  • Quick Start - Tenancy Builder 3
  • Credits
  • Profiles
    • Create and Use Profiles
    • Copy, Edit or Delete a Profile
  • Tenancies
  • Create a New Agreement
  • Fields
    • 1 - Tenancy details
    • 2 - Tenant details
    • 3 - Utilities
    • 4 - Guarantor
    • 5 - Documents
    • 6 - Other Matters and Signers
  • Blank Agreement
  • Edit an Agreement
  • Draft Agreement
  • Download an Agreement
  • Duplicate an Agreement
  • Delete an Agreement
  • Digital Signing
  • Other Forms
    • What is Other Forms?
    • Possession Notices
    • Rent Increase (Section 13)
    • Edit a Form
    • Delete a Form
    • Download a Form
  • Referencing (Tenancy Assessment Report)
    • What is Referencing (Tenancy Assessment Report)?
    • New Report
    • Download a Report
    • Duplicate a Report
    • Delete a Report
  • Inventory (Schedule of Condition)
    • Inventory - Quick Start
    • Add or Edit Template
    • Add or Edit Tenancy to Inventory
    • Add or Edit Activity (Reports)
    • Send Inventory for Signature
    • Handle Check Out and Compare Reports
  • Applicants
    • What is Applicants?
    • Add New Applicant
    • Testing the Application Form
    • Viewing and Using Applicant Data
    • Landlord Reference from Applicant Data
    • Edit or Delete an Applicant
  • Troubleshooting
    • When Trying to Build, Not Seeing the Save and Build Dropdown
    • Check Status Page
    • Can I Remove Grounds 1 and 2 From Agreement?
    • Email Didn't Arrive
    • Login Troubles
    • Agreement Failed (or Hangs In Progress)
    • Wrong Email Address in Digital Signing.
    • Submit Button Won't Work
    • Agreement Not Showing in Tenancies List
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  1. Troubleshooting

When Trying to Build, Not Seeing the Save and Build Dropdown

Issue and symptoms:

When you are trying to build a tenancy, you are not seeing the save and build dropdown at the bottom of the last page, or you may see an error (such as 413).

Issue reason:

The reason this was being caused has been fixed. Strangely it only affected customers with "-" in an email address.

You still see this because your browser has saved the old code from our website in its cache and is still loading the old code.

How to fix:

To fix this, try a hard reload of the page in the first instance.

Step 1: Edit the tenancy you are having trouble with. If you see a popup, click dismiss. Step 2: Hard reload that page - Windows press Ctrl+shift+r and Mac Cmd+shift+r Step 3: Click on page 6 and see if you now see the dropdown (if not, try a hard reload of that page).

If that doesn't work, follow these steps to fix it.

Step 1: From the tenancies list, click "add new". If you see a popup, click dismiss. Step 2: Choose options from the first three dropdowns on page 1 (country, tenancy type and deposit). Don't enter anything else anywhere and go to the next step. These dropdowns are mandatory. Step 3: Click number 6 at the top to jump to the last page Step 4: Select save and build from the dropdown and click save and build. (You will see it because everything else was left blank). Step 5: When complete, click the green completed to double-check the PDF opens. If it doesn't, contact us. Step 6: Edit the agreement by adding all details; it will work from now on.

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Last updated 2 years ago

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