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GRL Help Docs
  • Introduction - Tenancy Builder 3
  • Quick Start - Tenancy Builder 3
  • Credits
  • Profiles
    • Create and Use Profiles
    • Copy, Edit or Delete a Profile
  • Tenancies
  • Create a New Agreement
  • Fields
    • 1 - Tenancy details
    • 2 - Tenant details
    • 3 - Utilities
    • 4 - Guarantor
    • 5 - Documents
    • 6 - Other Matters and Signers
  • Blank Agreement
  • Edit an Agreement
  • Draft Agreement
  • Download an Agreement
  • Duplicate an Agreement
  • Delete an Agreement
  • Digital Signing
  • Other Forms
    • What is Other Forms?
    • Possession Notices
    • Rent Increase (Section 13)
    • Edit a Form
    • Delete a Form
    • Download a Form
  • Referencing (Tenancy Assessment Report)
    • What is Referencing (Tenancy Assessment Report)?
    • New Report
    • Download a Report
    • Duplicate a Report
    • Delete a Report
  • Inventory (Schedule of Condition)
    • Inventory - Quick Start
    • Add or Edit Template
    • Add or Edit Tenancy to Inventory
    • Add or Edit Activity (Reports)
    • Send Inventory for Signature
    • Handle Check Out and Compare Reports
  • Applicants
    • What is Applicants?
    • Add New Applicant
    • Testing the Application Form
    • Viewing and Using Applicant Data
    • Landlord Reference from Applicant Data
    • Edit or Delete an Applicant
  • Troubleshooting
    • When Trying to Build, Not Seeing the Save and Build Dropdown
    • Check Status Page
    • Can I Remove Grounds 1 and 2 From Agreement?
    • Email Didn't Arrive
    • Login Troubles
    • Agreement Failed (or Hangs In Progress)
    • Wrong Email Address in Digital Signing.
    • Submit Button Won't Work
    • Agreement Not Showing in Tenancies List
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  • Page 1 (Tenancy Details)
  • Page 6 (Other and Save)
  • If still won't work

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  1. Troubleshooting

Submit Button Won't Work

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Last updated 4 years ago

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If you get to the end of the Builder (usually page 6) and clicking submit does nothing, this means a field has incorrect data somewhere.

The first thing to check is the number fields such as rent and deposit on page 1. If you've put something other than a number (e.g. "£") it won't work. A fix to notify users when a non number character is inserted is being pushed to the live site soon.

Otherwise, check all dropdowns options. The following are mandatory and must be selected:

Page 1 (Tenancy Details)

  • country (England or Wales)

  • tenancy type

  • deposit status

Page 6 (Other and Save)

  • business type of person signing

If still won't work

If the submit button doesn't work after checking all fields, don't hesitate to get in touch via the chatbot in the bottom corner or via our .

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