To create a new report, click on "referencing" in the sidebar.
If you don't have enough credits, a message will be displayed asking you to purchase more and the new report button will not be available.
With sufficient credits, you can click the "new report" button on the top right.
Your first name, last name and email will be auto-filled but you can change these if you wish.
The email entered is where the notification that the report is ready to download or if there are issues, will be sent. This should be your email and check spam/junk folders.
If you have an applicant that has submitted an online application, click on the add from applicants dropdown and search/select the applicant to enter. Guarantors for applicants can also be seen where applicable.
All the details listed below (tenancy details, names, addresses etc.) will be autofilled.
If you don't see the applicant, it probably means they haven't submitted the form yet. Please view the applicant, which will show if they have or not.
Please check the details which have been auto-filled carefully as the system can make mistakes. Please report any issues.
Start typing the proposed tenancy address in the box provided or enter a postcode. As you type, you will be able to choose from the list the full address.
If the property is a flat but the flat doesn't show up in the address list, you can manually add flat number in the "flat" field.
This address is the proposed tenancy address and NOT the applicant's address.
Enter the proposed rental amount calendar monthly (so if the rent is weekly, it will need to be converted to calendar monthly).
Enter numbers only.
Enter the full name of the proposed tenant.
By using the selection boxes, enter the proposed tenant's date of birth.
Has the applicant informed you of any adverse records (e.g. county court judgments or bankruptcy)?
This question should have been asked of the applicant via a suitable application form.
Select yes or no (default is no).
Start typing the address or postcode and choose the applicant's current address from the list provided.
The system will only work and be able to locate an applicant if the address is on the list of Royal Mail addresses for the UK.
Overseas addresses won't work. If someone has been overseas for a period, you may need to extend the months and years of a UK address to "fool the system" in proceeding but such an action may result in the reference not being found.
Using the the dropdown, select years and months at current address.
Where the applicant has been living at their current address for less than 3 years, repeat as above but for their previous address.
Where the total years of current address plus previous address 1 are less than 3 years, previous address 2 will appear. Enter details by repeating above.
This is the last address needed even if the total of all years remains at less than 3 years.
Confirm the statement by checking the box and click submit.
The data will be sent to the credit bureau where a report will be produced.
After submitting, you will be returned to the referencing list and you will be able to see live progress of the report similar to when building a tenancy agreement.
Orange whilst being prepared
The report should only take a few seconds to be ready in most cases. After which, the progress indicator will show green "completed". The report can be downloaded by clicking the green completed notification or from the actions button in the referencing list.
Sometimes, the report is delayed because it needs to go to the bureau for human intervention. It's unclear why and when this happens but is fairly rare.
If this happens, you will get an email.
We will chase the report with the bureau but it can take up to 1 full working day before returned when this happens.
The report will be sent as soon as it's ready.